Last updated: 2026-09-05
This policy explains what data the Hudhud apps and website collect, why we collect it, who we share it with, and what rights you have over it. It covers the customer app, the driver app, the store app, and this website.
Account details: your name, mobile number, email address if you provide one, and a profile picture if you choose to add one.
Addresses and location: the addresses you save, and your location while you use the app, to show nearby stores, calculate the delivery fee and track your order. In the driver app specifically, location is collected while a driver is on an active trip or delivery — including while the app is in the background — so that the customer and our operations team can follow the order. Collection stops when the trip ends or the driver signs out, and the permission can be withdrawn at any time in your device settings.
Order data: what you ordered, from which store, when, the amount, your notes on the order, and your in-app messages with the driver or with support.
Payment data: when you pay by card, the card details are handled directly by our payment provider (Stripe). We never store your card number — only the amount, the status and the reference of the transaction.
Photos and files: whatever you upload yourself — a profile picture, or an image attached to an order or a complaint.
Voice: the customer app offers voice search. The microphone is used only while you hold the voice search button, and the audio is converted to text solely to run that search.
Device and notification data: device type, operating system, app version, and the notification identifier needed to send you order updates.
The store: sees the order details it needs to prepare your order.
The driver: sees your name, mobile number and delivery address, for the duration of the order only.
Service providers we rely on: our payment provider (Stripe) for card transactions, Google services for maps and notifications, and our messaging provider for verification codes and order alerts.
Authorities: where we are under a binding legal obligation.
We do not sell or rent your personal data to anyone, and we do not use it for third-party advertising.
We keep your account data for as long as the account exists. Order and financial records are kept for as long as accounting and legal requirements demand, even after an account is deleted, separated from your identity as far as possible.
All traffic between the apps and our servers travels over an encrypted connection (HTTPS). Passwords are stored hashed and cannot be read back. Access to customer data within our team is limited to those who need it for their work, and is logged. No system can promise absolute security.
The service is not directed at anyone under 13, and we do not knowingly collect their data. If we become aware that we have, we delete the account and its data.
We may update this policy as the service or legal requirements change. The last updated date appears at the top of this page, and we will tell you in the app if a change is significant.
For any question about your privacy, or any request concerning your data:
